VALID GCP-GCX MOCK EXAM, GCP-GCX TEST SIMULATOR FREE

Valid GCP-GCX Mock Exam, GCP-GCX Test Simulator Free

Valid GCP-GCX Mock Exam, GCP-GCX Test Simulator Free

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Tags: Valid GCP-GCX Mock Exam, GCP-GCX Test Simulator Free, GCP-GCX Reliable Exam Preparation, New Exam GCP-GCX Materials, Valid Exam GCP-GCX Book

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The GCP-GCX exam is a comprehensive exam that covers a wide range of topics related to Genesys Cloud CX. It is designed to test the skills and knowledge of professionals who are responsible for implementing and managing contact center solutions. By passing the exam, professionals can demonstrate their ability to design, configure, and manage Genesys Cloud CX solutions, which can help them advance their careers in the field of contact center technology. The GCP-GCX Exam is a valuable credential that can help professionals stand out in a competitive job market and demonstrate their expertise in Genesys Cloud CX.

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q134-Q139):

NEW QUESTION # 134
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

  • A. IVR prompts
  • B. Scripts
  • C. Dialog boxes
  • D. Toast pop-ups

Answer: B

Explanation:
Explanation
Scripts are Genesys Cloud CX features that present caller info to an agent and allow the user to update or collect the information. Scripts are predefined sets of questions or instructions that guide agents through interactions with customers. Scripts can display customer information from various sources, such as data actions or data dips, and allow agents to enter or update information during or after an interaction. References:
https://help.mypurecloud.com/glossary/script/ https://help.mypurecloud.com/articles/about-scripts/


NEW QUESTION # 135
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

  • A. False
  • B. True

Answer: B


NEW QUESTION # 136
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

  • A. The DID number and the extension do not have the same last 4 digits.
  • B. The DID number and extension are not listed in the DID or extension pools.
  • C. The DID number and extension are considered the same numbers and entered into the same phone.
  • D. The user does not have the proper license type, roles, and permissions.

Answer: B,D

Explanation:
Explanation
The DID number and extension are not listed in the DID or extension pools and the user does not have the proper license type roles and permissions are two reasons behind a user not receiving calls through their assigned DID number or extension in Genesys Cloud CX Telephony Admin menu.
* A DID number is a direct inward dialing number that allows callers to reach an individual user directly without going through an operator or IVR menu.
* An extension is a short internal number that allows users to reach each other within an organization without dialing a full phone number.
* A DID pool is a collection of DID numbers that are available for assignment to users or queues.
* An extension pool is a collection of extensions that are available for assignment to users.
To receive calls through their assigned DID number or extension in Genesys Cloud CX Telephony Admin menu , a user needs to have their DID number and extension listed in the DID pool and extension pool respectively . If their DID number or extension is not listed in the pools , they will not be able to receive calls through them . Additionally , a user needs to have the proper license type , roles , and permissions assigned to their profile to receive calls through their assigned DID number or extension . A license type determines what features and functions a user can access in Genesys Cloud CX . A role determines what actions a user can perform or see in Genesys Cloud CX . A permission determines what specific feature or function a user can access within a role . To receive calls through their assigned DID number or extension , a user needs to have a license type that supports telephony features , such as Communicate , Collaborate , etc . They also need to have roles that allow them to use telephony features , such as Agent , Supervisor , etc . They also need to have permissions that allow them


NEW QUESTION # 137
Which of the following best defines the performance view for Agents?

  • A. Used to monitor real-time contact center metrics.
  • B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • D. Used to view historical data only.

Answer: C


NEW QUESTION # 138
Which Genesys Cloud CX feature helps reduce wait time for each call?

  • A. Workforce Management
  • B. Automatic Call Distribution
  • C. IVR
  • D. Skill-based Routing

Answer: C

Explanation:
Explanation
IVR (Interactive Voice Response) is a feature that helps reduce wait time for each call. IVR is a system that allows callers to interact with an automated menu using voice commands or touch-tone keypad inputs. IVR can provide callers with information, options, or self-service functions without requiring an agent's assistance.
This way, IVR can reduce the number of calls that need to be transferred to agents and shorten the wait time for callers who need agent support. References:
https://help.mypurecloud.com/glossary/interactive-voice-response-ivr/
https://help.mypurecloud.com/articles/about-architect/


NEW QUESTION # 139
......

Many ambitious IT professionals want to make further improvements in the IT industry and be closer from the IT peak. They would choose this difficult Genesys certification GCP-GCX exam to get certification and gain recognition in IT area. Genesys GCP-GCX is very difficult and passing rate is relatively low. But enrolling in the Genesys Certification GCP-GCX Exam is a wise choice, because in today's competitive IT industry, we should constantly upgrade ourselves. However, you can choose many ways to help you pass the exam.

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